Privacy Policy
Privacy Policy
Last updated: 01.06.2026
This Privacy Policy explains how Tiare.bg, operating the website https://tiare.bg, collects, uses, stores, and protects your personal data when you visit our website, place an order, contact us, or use our services.
We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Who We Are
The data controller responsible for your personal data is:
Company name: Tiare.bg
Website: https://tiare.bg
Address: 2A “Radost” Str., apt. 62, Varna, Bulgaria
Email: flowers@tiare.bg
Phone: +359 878 288 111
For any questions regarding this Privacy Policy or the processing of your personal data, you can contact us at: flowers@tiare.bg.
2. What Personal Data We Collect
We may collect and process the following types of personal data:
2.1. Information You Provide When Placing an Order
When you place an order on our website, we may collect:
- Your full name
- Email address
- Phone number
- Billing address
- Delivery address
- Order details
- Payment status
- Invoice information, if required
- Any message you choose to include with the order, such as greeting card text
2.2. Recipient Information
Because our services include flower delivery, you may provide personal data about the recipient of the order, such as:
- Recipient name
- Recipient phone number
- Delivery address
- Delivery instructions
- Greeting card message
You are responsible for ensuring that you have the right to provide us with the recipient’s personal data for the purpose of fulfilling the delivery.
2.3. Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visit
- Cookie preferences
- Website usage data
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- To process and deliver your orders
- To contact you regarding your order
- To deliver flowers and related products to the recipient
- To process payments
- To issue invoices and comply with accounting obligations
- To respond to your questions, requests, or complaints
- To improve our website, products, and services
- To prevent fraud and protect the security of our website
- To send marketing messages, only where permitted by law or where you have given consent
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Performance of a Contract
We process your data in order to accept, prepare, process, and deliver your order.
Legal Obligation
We may process and store certain data to comply with legal, tax, accounting, and regulatory obligations.
Legitimate Interest
We may process personal data for legitimate business purposes, such as website security, fraud prevention, customer support, and improving our services.
Consent
We process certain data based on your consent, such as for non-essential cookies, analytics, advertising, and direct marketing communications where required.
You may withdraw your consent at any time.
5. Payments
Online payments may be processed by third-party payment providers, banks, or payment platforms.
We do not store full bank card details on our website. Payment information is processed securely by the relevant payment provider according to their own privacy and security policies.
We may receive information about the payment status, transaction confirmation, payment reference, or payment method in order to complete your order.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide a better user experience, improve website functionality, analyse traffic, and, where you have given consent, provide personalised content or advertising.
Cookies are small text files stored on your device when you visit a website.
We may use the following types of cookies:
Strictly Necessary Cookies
These cookies are required for the website to function properly. They may be used for shopping cart functionality, checkout, security, language preferences, and cookie consent management.
These cookies cannot usually be disabled because the website may not work correctly without them.
Functional Cookies
These cookies help us remember your preferences, such as language selection or other website settings.
Analytics Cookies
These cookies help us understand how visitors use our website, which pages are visited, and how we can improve the website experience.
Analytics cookies are used only where required consent has been provided.
Marketing Cookies
Marketing cookies may be used to show relevant advertisements, measure advertising performance, or create remarketing audiences.
These cookies are used only with your consent.
You can manage or withdraw your cookie consent at any time through the cookie settings available on our website.
You can also control or delete cookies through your browser settings.
7. Marketing Communications
If you have given your consent or where otherwise permitted by law, we may send you marketing communications about our products, offers, promotions, seasonal campaigns, or special occasions.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us at flowers@tiare.bg.
We do not send marketing messages without a valid legal basis.
8. Who We Share Your Data With
We may share your personal data with trusted third parties only when necessary for the purposes described in this Privacy Policy.
These third parties may include:
- Delivery and courier partners
- Payment service providers
- Banks and financial institutions
- Hosting providers
- IT service providers
- Email and SMS service providers
- Accounting and legal service providers
- Marketing and analytics providers, where applicable
- Public authorities, where required by law
We do not sell your personal data.
All third-party service providers are required to process your data securely and only for the purposes for which it was provided.
9. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area.
Where this happens, we take appropriate steps to ensure that your personal data is protected in accordance with applicable data protection laws. This may include the use of standard contractual clauses or other legally approved safeguards.
10. How Long We Keep Your Data
We keep your personal data only for as long as necessary for the purposes for which it was collected.
In general:
- Order data is kept for as long as necessary to process the order and handle customer service requests.
- Invoice and accounting data is kept for the period required by applicable tax and accounting laws.
- Marketing data is kept until you withdraw your consent or unsubscribe.
- Cookie consent records may be kept for a reasonable period to prove compliance.
- Contact form messages may be kept for as long as necessary to respond to your request and maintain customer communication records.
After the relevant retention period expires, your personal data will be deleted or anonymised.
11. How We Protect Your Data
We apply appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised access, disclosure, or misuse.
These measures may include:
- Secure website connection
- Access control
- Limited access to personal data
- Secure hosting
- Regular software updates
- Protection against unauthorised access
- Internal procedures for handling personal data
However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
12. Your Rights
Under applicable data protection laws, you have the following rights:
- The right to access your personal data
- The right to correct inaccurate or incomplete data
- The right to request deletion of your personal data
- The right to restrict the processing of your data
- The right to object to processing
- The right to withdraw your consent at any time
- The right to data portability
- The right to lodge a complaint with a supervisory authority
To exercise your rights, please contact us at flowers@tiare.bg.
We may need to verify your identity before responding to your request.
13. Complaints
If you believe that your personal data has been processed unlawfully or that your rights have been violated, you have the right to contact the relevant data protection authority.
For Bulgaria, the supervisory authority is:
Commission for Personal Data Protection
Website: https://www.cpdp.bg
14. Children’s Privacy
Our website and services are not intended for children under the age of 16.
We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such data.
15. Links to Other Websites
Our website may contain links to third-party websites, plugins, or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to read the privacy policies of any external websites you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices.
The updated version will be published on this page with a new “Last updated” date.
We encourage you to review this Privacy Policy regularly.
17. Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact us:
Company: Tiare.bg
Email: flowers@tiare.bg
Phone: +359 878 288 111
Address: 2A “Radost” Str., apt. 62, Varna, Bulgaria
Website: https://tiare.bg